Privacy Notice

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Privacy Notice and Disclosure

Under federal law, we are required to give you this notice.  It describes our credit union's privacy policy and practices concerning the personal information we collect and disclose about our members.  It also includes information about the parties who receive personal and sometimes non-public information from us as we conduct the business of the credit union.  If after reading this notice you have questions, please contact us at:  (903) 729-0207 or write to us at:


Trinity Valley Teachers Credit Union
PO Box 303
Palestine, Texas 75802-0303

Information We Collect About You

We collect non-public personal information about you from the following sources:

• Information we receive from you on applications and other forms.

• Information about your transactions with us.

• Information we receive from a consumer reporting agency.

 • Information obtained when verifying the information you provide on an application or other forms; this may be obtained from your current or past employers, or from other institutions where you conduct financial transactions.

We may disclose all of the information we collect, as described above, as permitted by law.

Parties Who Receive Information From Us:

We may disclose non-public personal information about you to the following types of third parties:

• Financial service providers, such as insurance companies, and mortgage service companies.

• Non-financial companies, such as consumer reporting agencies, data processors, check/share draft printers, and government agencies.

Disclosure of Information to Parties That Provide Services to Us:

In order for us to conduct the business of the credit union, we may disclose all of the information we collect, as described above, to companies that perform other administrative services on our behalf so that we may provide members competitive products and services.  We may also disclose non-public personal information about you under circumstances as permitted or required by law.  These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, and follow your instructions as you authorize, or protect the security of our financial records.

To protect our member's privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide.  We do not permit these companies to sell the information we provide to other third parties.

Disclosure of Information About Former Members:

If you terminate your membership with Trinity Valley Teachers Credit Union, we will not share information we have collected about you, except as may be permitted or required by law.

How We Protect Your Information:

We restrict access to non-public personal information about you to those employees who need to know that information to provide products or services to you.  We maintain physical, electronic, or procedural safeguards that comply with federal regulations to guard your non-public personal information.

What Members Can Do to Help:

Trinity Valley Teachers Credit Union is committed to protecting the privacy of its members.  Members can help by following these simple guidelines:

• Protect your account numbers, plastic card numbers, PIN's (personal identification numbers) or passwords.  Never keep your PIN with your card, which can provide free access to your accounts if your card is lost or stolen.

• Use caution when disclosing your account numbers, social security numbers, etc. to other persons.  If someone calls you explaining the call is on behalf of the credit union and asks for your account number, you should beware.   Official credit union employees will have access to your information and will not need to ask for it.

• Keep your information with us current.  If your address or phone number changes, please let us know.  It is important that we have current information on how to reach you.  If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately.

• Let us know if you have questions.  Please do not hesitate to call us, we are here to serve you.